Payment
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards but regret we do not take American Express. You can also pay using your Paypal account.
HOW DO I REDEEM MY GIFT CARD?
If you have received a Claudia Bradby Gift Card please use the code written on the card in the promotions box when placing your order and click ‘apply’.
Delivery & Returns
HOW DO I CONTACT YOU?
For all web related enquires email info@claudiabradby.com
For all wholesale enquires email faye@claudiabradby.com
For all press enquires email info@claudiabradby.com
Please title your email: 'Press'
WHAT ARE YOUR DELIVERY CHARGES?
Delivery charges
Standard - £3.95
Free Standard - Spend Over £75
All orders are dispatched via Royal Mail 48 Hour Tracked and if placed Monday to Friday will be processed within 24 hrs of being received.
Orders placed after midday on Fridays will be processed the following Monday.
Please note that if you place your order before midday it will usually be dispatched that same day.
You will be emailed your time slot details on the day of delivery.
UK DELIVERY Fast Track - £7.95
Fast track orders need to be placed by midday Monday – Thursday in order to be delivered by 1pm the following day.
Please note that orders placed on a Friday before midday, using this expedited service, will be delivered the following Monday.
A signature is required on receipt for this service.
Please note this service is not available as a next day service during bank holiday periods.
You will be emailed your time slot details on the day of delivery.
Overseas Delivery (including Republic of Ireland)
Flat Rate - £15.00
All orders over £150 are dispatched via our signed for and fully trackable courier service. This takes a maximum of 5 working days during very busy periods and requires us to have your telephone number.
Orders under £150 are dispatched using Royal Mail International Signed For. Orders of this value to the US, Canada and Australia can take up to three weeks and your order will require a signature on receipt.
Please note you may be charged local custom and duty on receipt.
HOW QUICKLY WILL I GET MY ORDER?
UK orders placed on a working day are processed within 24 hrs and sent via Royal Mail 48 Hour Tracked. Fast Track orders placed before midday Monday - Thursday will arrive the next day by 1pm. Orders placed before midday on a Friday for fast track will be delivered the following Monday. Overseas orders can take up to 3 weeks. Please note that for all overseas orders over the value of £150 we upgrade your delivery to a courier service.
CAN I ORDER OVERSEAS?
Overseas orders are sent via Royal Mail International at a cost of £15.00, please allow between 10 days and 3 weeks for your jewellery to arrive depending on your location. Orders over £150 will be upgraded to a courier service. Please note you may be charged local custom and duty on receipt.
Will I GET A JEWELLERY BOX
Every design will come to you in one of our organic cotton, anti-tangle pouches, which is then placed inside our fully recyclable, FSC sourced, luxury gift boxes.
See beautiful gift boxes on our sustainability page here
WHAT IS YOUR RETURNS POLICY?
With the exception of earrings, your jewellery can be returned to us for any reason within 30 days of purchase, unworn and in its original packaging. Please notify us within 7 days of receipt if you wish to make a return, stating your reason for return and then send it back to us with all details relating to your order for a full refund of the original purchase price.
Product
ARE PRODUCTS PICTURED ACTUAL SIZE?
It is not possible to show the jewellery at actual size as all computer monitors vary. Please read the product information provided for accurate measurements of individual pieces and click on the additional image options for pictures of the jewellery on a model to get a sense of scale.
WHERE DO YOUR PEARLS COME FROM?
Our pearls are grown in freshwater pearl farms in China. Become a pearl expert by reading more about the pearls we use on the about our pearls page
ARE YOUR PEARLS HAND KNOTTED?
We hand knot our larger pearls and long ropes of pearls. Please refer to individual designs for exact details.
DO YOU USE SILVER?
All our jewellery is made using 925 sterling silver, which is then plated with rhodium to prevent tarnishing, or 18k gold to give our gold finish.
Explore more in 'our pledge' glossary here
IS YOUR SILVER RECYCLED?
85% of our sterling silver used to make our designs is sourced from recycled silver. To learn more about this please visit OUR PLEDGE page
WHO MAKES YOUR JEWELLERY?
Each design is made by skilled craftspeople. Our knotted pearl designs are hand-knotted by an all female workshop in Hong Kong. For our cast silver designs, we work with a second generation family business in Thailand. Casting silver involves very precise and highly skilled processes. Each item is either stamped or cast and involves a minimum of 6 steps to the finished piece; each step looked after by a skilled crafts person.
WILL MY JEWELLERY TARNISH?
So long as you don't allow harmful chemicals to touch our jewellery, it will be tarnish resistant. Everyday harmful chemicals would include chlorine/pools, saltwater/the sea, suncream and perfume. To note they will all corrode both the plating and damage the 925 silver underneath, as well as destroying the precious 'nacre' that makes our pearls glow.
HOW IS THE SILVER PLATED TO MAKE RHODIUM AND GOLD PLATE
There are different methods of gold/rhodium plating, but the workshop that we partner with use electrolysis, which is dipping the pieces into a chemical solution. This allows for a permanent 'fix' of the plating metal. Explore more on OUR PLEDGES page
WHAT IS A MICRON?
A microns is a scientific measurement used in the process of gold and rhodium plating, and is used to differentiate between lower-end plating and higher-end plating. Explore our plating offer HERE
HOW DO I RECYCLE MY JEWELLERY BOX?
Is the box recyclable in household recycling system? Yes, as there is no plastic coating on the paper on the box, it is 100% recyclable, in household recycling
What is the box made of? Each box is made from FSC mix 70% paper
ANTI TANGLE COTTON POUCH
What is this pouch made of? Our anti-tangle pouch is made of organic cotton, and has our unique band across the fold to allow you to fasten the jewellery to, placing the pendant, or body of the design safely in the pouch below
Do you carry out repairs & re-stringing?
If you have a question regarding a repair or re-stringing of your pearl jewellery, please email info@claudiabradby.com and we will be happy to help