Delivery & Returns
WHAT ARE YOUR DELIVERY CHARGES?
UK orders cost £5.90 and orders over £100 are free. UK Fast Track orders cost £10.00. International orders cost £15.00.
HOW QUICKLY WILL I GET MY ORDER?
UK orders placed on a working day are processed within 24 hrs and sent via Royal Mail 48 Hour Tracked. Fast Track orders placed before midday Monday - Thursday will arrive the next day by 1pm. Orders placed before midday on a Friday for fast track will be delivered the following Monday. Overseas orders can take up to 3 weeks. Please note that for all overseas orders over the value of £150 we upgrade your delivery to a courier service.
CAN I ORDER OVERSEAS?
Overseas orders are sent via Royal Mail International at a cost of £15.00, please allow between 10 days and 3 weeks for your jewellery to arrive depending on your location. Orders over £150 will be upgraded to a courier service. Please note you may be charged local custom and duty on receipt.
WHAT IS YOUR RETURNS POLICY?
With the exception of earrings, your jewellery can be returned to us for any reason within 30 days of purchase, unworn and in its original packaging. Please notify us within 7 days of receipt if you wish to make a return, stating your reason for return and then send it back to us with all details relating to your order for a full refund of the original purchase price.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards but regret we do not take American Express. You can also pay using your Paypal account.
HOW DO I REDEEM MY GIFT CARD?
If you have received a Claudia Bradby Gift Card please use the code written on the card in the promotions box when placing your order and click ‘apply’.
ARE PRODUCTS PICTURED ACTUAL SIZE?
It is not possible to show the jewellery at actual size as all computer monitors vary. Please read the product information provided for accurate measurements of individual pieces and click on the additional image options for pictures of the jewellery on a model to get a sense of scale.
WHERE DO YOUR PEARLS COME FROM?
Our pearls are grown in freshwater pearl farms in China. You can read more about the pearls we use on the about our pearls page
ARE YOUR PEARLS HAND KNOTTED?
We hand knot our larger pearls and long ropes of pearls. Please refer to individual designs for exact details.
DO YOU USE SILVER?
All our jewellery is made in sterling silver which is then rhodium coated to prevent tarnishing.
Do you carry out repairs & re-stringing?
If you have a question regarding a repair or re-stringing of your pearl jewellery, please email firstname.lastname@example.org and we will be happy to help