Returns will be accepted as normal by our warehouse team, but refunds or replacements can only be processed from 2nd January 2025, this is due to our annual head office closure from 24.12.24 until 02.01.25.

If there should be any items that need to be returned to our Head office, rather than directly to our warehouse, please kindly note that due to our office being closed, we will not be able to send out any returns labels until the 2nd January 2025 on all orders.

Taking this into consideration we have extended our gift returns until 10th January. We hope this eases the slower than usual service and will not compromise you in any way. Thank you for your patience.

Our team in dispatch will be processing orders for dispatch as normal between Christmas and New Year, on the following dates 27th December, 30th December and 31st December.

For all web related enquires email info@claudiabradby.com

For all wholesale enquires email faye@claudiabradby.com

For all press enquires email info@claudiabradby.com
Please title your email: 'Press'

Delivery charges

Standard - £3.95

Free Standard - Spend Over £75

All orders are dispatched via Royal Mail 48 Hour Tracked and if placed Monday to Friday will be processed within 24 hrs of being received. 

Orders placed after midday on Fridays will be processed the following Monday.

Please note that if you place your order before midday it will usually be dispatched that same day. 

You will be emailed your time slot details on the day of delivery.

UK DELIVERY Fast Track - £7.95

Fast track orders need to be placed by midday Monday – Thursday in order to be delivered by 1pm the following day. 

Please note that orders placed on a Friday before midday, using this expedited service, will be delivered the following Monday.

A signature is required on receipt for this service.

Please note this service is not available as a next day service during bank holiday periods. 

You will be emailed your time slot details on the day of delivery.

Overseas Delivery (including Republic of Ireland)

Flat Rate - £15.00

All orders over £150 are dispatched via our signed for and fully trackable courier service. This takes a maximum of 5 working days during very busy periods and requires us to have your telephone number. 

Orders under £150 are dispatched using Royal Mail International Signed For. Orders of this value to the US, Canada and Australia can take up to three weeks and your order will require a signature on receipt.

Please note you may be charged local custom and duty on receipt.

UK orders placed on a working day are processed within 24 hrs and sent via Royal Mail 48 Hour Tracked. Fast Track orders placed before midday Monday - Thursday will arrive the next day by 1pm. Orders placed before midday on a Friday for fast track will be delivered the following Monday.  Overseas orders can take up to 3 weeks.  Please note that for all overseas orders over the value of £150 we upgrade your delivery to a courier service.

Overseas orders are sent via Royal Mail International at a cost of £15.00, please allow between 10 days and 3 weeks for your jewellery to arrive depending on your location. Orders over £150 will be upgraded to a courier service. Please note you may be charged local custom and duty on receipt.

Every design will come to you in one of our organic cotton, anti-tangle pouches, which is then placed inside our fully recyclable, FSC sourced, luxury gift boxes.

See beautiful gift boxes on our sustainability page here

With the exception of earrings, your jewellery can be returned to us for any reason within 30 days of purchase, unworn and in its original packaging. Please notify us within 7 days of receipt if you wish to make a return, stating your reason for return and then send it back to us with all details relating to your order for a full refund of the original purchase price.