Terms & Conditions

The Claudia Bradby Guarantee

When you buy a piece of Claudia Bradby Jewellery you are buying a quality British brand that is designed to be worn and loved. Each item of jewellery is guaranteed against normal wear and tear for twelve months from the date of purchase.

We regret however that items broken through no design or manufacturing fault, such as being worn in water or dropped on a hard floor, must be replaced at the customer’s own expense.

Returns, Refunds And Exchanges

If you are unhappy with your Claudia Bradby Jewellery in any way, with the exception of earrings, orders can be sent back to us for exchange or refund by letting us know within 7 days of receipt. Should you wish to make a return, please return the jewellery to us within 30 days, unworn, in its original packaging and with a copy of the delivery note. We recommend you obtain proof of postage as the goods remain your responsibility until they are safely received.

Refunds will then be made back to the credit card used to place the order, covering the purchase price only.

Promotional Codes

We are delighted to offer our customers regular promotional codes, Please note only one promotion code can be used against an online purchase at any one time.

Competitions 

Entrants must be 18 or over and a UK resident to enter. The opening and closing dates and times for entries are as indicated in the competition information. Any entries received before the opening and after the closing of the competition will be invalid and will not be entered into the competition. 

The prize is non-refundable and non-transferable and we reserve the right to change the prize due to circumstances beyond our control or to offer an alternative of similar value.

Claudia Bradby Ltd and its partners reserve the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion, if it believes the Competition is not capable of being conducted as specified in these terms and conditions or in the event of a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of Claudia Bradby Ltd that could corrupt or affect the administration, security, impartiality, or normal course of the Competition.

Claudia Bradby Ltd reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request or to disqualify the entrant from the competition.

By submitting their personal details, the entrant agrees to Claudia Bradby Ltd and its partners processing those details in accordance with the purposes made known the entrant at the time of collection.