Refund policy

 

We are confident you will love your Claudia Bradby Jewellery but If you are unhappy with your jewellery in any way, orders can be sent back to us for exchange or refund by letting us know within 7 days of receipt. Please note that due to hygiene reasons earrings cannot be returned.

Please note that our gift cards are non-refundable.

Purchases made with a gift card can only be exchanged for an online store credit.

Please email info@claudiabradby.com stating your reasons for return. Returned goods must be sent to us within 30 days, in their original packaging and unworn with a copy of your delivery note.  We recommend you obtain proof of postage as the goods are your responsibility until they reach us.  Once received, refunds will then be made, covering the purchase cost of the jewellery only.

Returns Address

Claudia Bradby Returns, c/o Tarlu Ltd, 17 Factory Road, Upton, Dorset, BH16 5SN